Refunds & Returns Policy

At Grippit, we want you to be happy with your order. However, because our products are personal-use sports accessories, we do not accept returns on products that have been opened, used, fitted, handled extensively, or damaged after delivery.

Once a grip has been used, we cannot resell it for hygiene and quality reasons. No one wants a mystery sweat situation. Fair is fair.

Returns

We do not accept returns for change of mind once a product has been opened or used.

A return may only be considered if:

• The product is unused and in its original, unopened packaging.
• The product is returned within the legally required return period, where applicable.
• The product is faulty, damaged, or incorrect on arrival.
• Proof of purchase is provided.

We reserve the right to inspect any returned product before approving a refund, replacement, or exchange.

Used Products

We cannot accept returns on any product that has been:

• Used or applied to a racket.
• Removed from its packaging.
• Damaged after delivery.
• Affected by wear and tear.
• Altered, cut, stretched, or otherwise modified.
• Returned without its original packaging.

For hygiene and quality control reasons, used grips are not eligible for refund, return, or exchange unless the product is confirmed to be faulty.

Faulty, Damaged, or Incorrect Products

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible at [insert email address].

Please include:

• Your order number.
• A clear photo of the product.
• A photo of the packaging, if relevant.
• A brief description of the issue.

If the product is confirmed to be faulty, damaged, or incorrectly supplied, we will offer a suitable remedy in line with applicable consumer protection laws. This may include a replacement, refund, or other appropriate resolution.

Refunds

Refunds are only issued once the returned product has been received and inspected.

If your refund is approved, it will be processed using the original payment method where possible. Please allow a reasonable processing period for the refund to reflect, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to a confirmed fault, damage, or error on our side.

Return Shipping

Where a return is approved for a non-defective product, the customer may be responsible for the cost of return shipping, where permitted by law.

If the return is due to a confirmed fault, damaged item, or incorrect product supplied by us, we will assist with the return process.

Sale Items and Promotions

Products bought on sale, promotion, bundle offer, or discount may not be returned or refunded unless they are faulty, damaged, or incorrectly supplied.